Assuming you have not forgotten your password, you can reset or change your password by logging into the trading platform and using the Change Password link.

Please contact customer services who will re-enable your password. To save time and to verify your identity, please email the request from the email address that you have registered with us. The email address will be checked against existing information on file and the password will be sent to that same email account.

You can view your statement once you have logged into your account.

Click on the closed positions tab to view all closed positions.

Log into your account and click on Account Summary. You will see details of your current positions, account activity and details of any crystallised profit/loss.

Within the platform, to the left of trade button there is a small icon with a picture of a chart. Just click on this icon.

These are displayed in the account summary tab and the closed positions tab.

Click on the open positions tab, the floating p/l at the bottom is an aggregated total for all your open positions. Open p/l can also be seen in the account transactions tab.

If you decide to close a position, you can do so manually in one of two ways. The simplest way is to click on the Open Positions button to view your open positions. You will see a Close button on the right hand side. If you click this button, you will only be given one option either a buy or a sell i.e. an equal and opposite trade. Alternatively, you can close your position by finding the original product that you traded, entering an equal size and then making a position in the opposite direction. When using Orders your position may also be closed if your automatic Stop Order or Limit Order is executed. Any floating profit or loss are realised upon the position closure.

Find your chosen instrument and click trade button. Select the amount you wish to trade, now choose either buy or sell. You will then see on-screen confirmation that the trade has been placed and you will also receive a confirmation email.

Click on the order button for your chosen instrument, enter the size of the trade then select buy or sell. Next enter the market level you would like the position to open at. Below this you can then enter the stop and/or limit price for the trade. Finally click on the 'until' tab to select how long you wish the order to remain in the system.

You can see details of the trades that you have executed in chronological order in trade history tab.

You'll receive a trade notification via email for each trade execute.

In the open positions tab, click on the order for the instrument to which you wish to add a limit or stop price. Select either stop or limit or both and the price, then select daily, GTC, or select a date for the orders to remain in the platform.

Click on the order button for your chosen instrument, select either buy or sell and enter the amount. Then click 'if done', here you can specify a stop price, limit price or both. Remember to then specify Daily, GTC, or specify time and date for the orders to remain in the platform.

In the 'order book', click "amend" on the order you'd like to change. Make the amendments and confirm.

Details of any open positions can be found within the "Open Positions" section.

At this stage we do not offer mobile trading, however this is something that we are currently evaluating and would welcome your feedback.

Please call our dealing room on +44 207 614 4635, our dealers will be happy to help.

In the event that CALL status is displayed, we ask clients to CALL the Dealing desk (+44 207 614 4635) in order to carry out their trading activities.

The CALL status is activated in the event that we are unable to offer a tradable two-way price; Examples of when this can occur include: