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Regulation
CCC is regulated by the Financial Services Authority (FSA) and is bound by their rules and regulations in the conduct of its trading business.
Conflicts Policy
The City Credit Capital Conflicts Policy covers conflicts and potential conflicts that may arise between CCC or an employee of the company and you the client, as well as between you and another CCC client.
Complaints Procedure
At CCC we aim to provide the best possible service, however if you think that we do not deliver what we have promised we want to hear from you. This will give us a chance to put things right and improve our service.
City Credit Capital (UK) Ltd ("CCC") is authorised by the FSA to hold client money and client assets. Our company registration number is 232015 and you can learn more about our regulatory status by clicking on the link below and then entering the number in the search field.
About the FSA
The Financial Services Authority (FSA) regulates most financial services markets, exchanges, and firms in the UK. It sets the standards that must be met and can take action against firms if they fail to meet the required standards.
Requirements of FSA regulated brokers
As a FSA regulated firm, City Credit Capital is obligated to meet the stringent standards set by the FSA, submit financials reports on a regular basis and undertake detailed annual audits. This includes ensuring that client funds are held in quality Tier 1 banks approved by the FSA. All money received from our clients are treated as “Client Money” under FSA client money rules. Under these rules all client money must be kept separate from company funds, in a segregated account and at no point can client money be treated as company assets. City Credit Capital cannot use client money to cover our own needs, expenses and risks or utilize those funds in case of insolvency. This means higher protection of investments for all our clients. Client money rules form one of the most important parts of the UK financial regulatory system related to consumers and City Credit Capital is committed to upholding them.
If a FSA regulated company fails to meet its financial obligations, a liquidator would not be able to use client money to meet claims of general creditors of the failed company. Clients’ funds can only be used to pay out compensation to clients who held deposits with the company. This is in contrast to US NFA regulated firms, where client funds are not kept in segregated accounts, in the case of a company failure in the US clients are treated as general creditors.
If you prefer to speak to the FSA directly, you can telephone the FSA Consumer Help Line on 0845 606 1234 (8am-6pm Monday to Friday). Alternatively, write to them at FSA Consumer Help Line, 25 The North Colonnade, Canary Wharf, London, E14 5HS.
Treating Customers Fairly Charter
City Credit Capital (UK) Limited ("CCC") is committed to ensuring that the FSA principle of treating customers fairly (TCF) is applied to all areas of the firm's business and it believes that by adopting TCF it will add value to the service provided.
CCC aims to:
- meet the needs of each customer by offering a transparent, efficient and professional service which it will constantly review to identify areas for improvement,
- ensure we treat customers fairly and deal with any complaints that arise, promptly and fairly, and in line with FSA deadlines and rules,
- ensure that TCF values adopted by the directors of the firm are communicated to, and supported by, all staff members, and
- ensure that the standard of service provided to all our customers either meets or exceeds the standards required by the Financial Services Authority.
Complaints
All formal complaints should in the first instance be made in writing to us: Compliance Department, City Credit Capital (UK) Limited, Level 20, Tower 42, 25 Old Broad Street, London, England EC2N 1HQ and marked for the attention of our Compliance Officer. Please refer to our Terms and Conditions for further information.
